Internal Heavy Equipment Mechanical Support

Texas

Location: 22350 Merchants Way, Katy, TX 77449 
Employment Type: Full-Time 
Benefits Offered: 401K, Dental, Life, Medical, Vision

ESSENTIAL FUNCTIONS

  • Provide inside service support to your assigned dealer territory.
  • Work with your Field Service Representative, Parts Representative and District Business Manager as a Team.
  • Provide technical assistance to your assigned dealer territory.
  • Assist your KCMU team when needed (Service, Parts, Sales and Warranty).
  • Have a weekly conference call with your Field Service Rep, Parts Rep and DBM discussing any issues in your territory.
  • Provide documentation of each dealer call.
  • Training of dealer network personnel if needed to ensure all support personnel have sufficient training and knowledge to support the product successfully.
  • Advancement of dealer network personnel by assessing skill level of field service technicians and accommodating the proper levels of training courses to increase skills level of dealer network.
  • Staying current with all improvements in technology and equipment design and changes as related to our field of products.
  • Communicate effectively with adverse, difficult situations and provide a positive approach to problem solving and customer satisfaction.
  • Assist in promotion and sale of excavators in his region as well as assist in promotion of additional equipment such as KOMEXS, extended warranties and services.
  • Professional appearance.
  • Participate in Monthly Field Service Department. Manager conference calls.
  • Attend company-based training events and conferences as required.
  • Graduate from inside support to managing a territory when one comes available.
  • Willing to relocate when territory becomes open.

SKILLS REQUIRED

  • Ability to communicate technically in Bi-Lingual environment – English and Spanish.
  • Two to five years of related work experience.
  • Valid driver’s license and clean driving record.
  • Ability to comprehend technical drawings such as Engineering Cad drawings, Hydraulic and electrical schematics and other types of technical materials.
  • Strong analytical ability required to effectively communicate with all levels of employees, management, and customers; strong and demonstrated effective verbal, written and listening skills and professional telephone skills and manners. Must be able to work as a member and leader of a team.
  • Mechanical and electrical aptitude required.
  • Available to work as needed to answer calls from area professionals, and complete repair or direct as needed.
  • Travel domestically and internationally 5% of the time.
  • Available to take care of customers or employees at any reasonable time of day/week.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • A high school diploma or equivalent is required.
  • Applied skills normally obtained through the completion of an Associate Degree in a technical discipline or the equivalent work experience from this or a related industry or from military service and technical training.
  • College or Technical school graduate preferred.